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QUALITY POINTS (5 of 5)
Hospitality and Catering
CONSISTENCY
Maintaining Quality Image showing rice served on plate with chopsticks
When you cook the first and last dish should be maintained at the same quality threshold - this we call consistency.
Cooking requires effective preparation and persistent attention to consistent quality.
This is important to maintain those customers who are loyal and return because of good meal experiences.
They recommend these to their friends and return.
Keeping Your Customers Happy
If they find this consistency has altered in some way then they are embarrassed and will withdraw their custom in favour of your competitor.
Texture Appearance Aroma Flavour Consistency